Privacy Policy

Welcome to the Privacy Policy for Tracking, operated by PSA Online Appointment System at https://tracking.psaonlineappointment.com. This policy outlines how we collect, use, disclose, and protect your personal information when you use our tracking services. By accessing or using our website, you agree to the practices described herein. Last updated: March 15, 2025.

Information We Collect

We collect information in the following ways:

• Personal Identification Information: When you schedule or track appointments, we may collect your full name, contact number, email address, and government-issued ID details (e.g., PSA birth certificate reference number).
• Technical Data: We automatically collect IP address, browser type, operating system, referring URLs, and usage patterns via cookies and analytics tools to improve service performance and security.
• Appointment Data: Details such as appointment date, time, branch location, transaction type (e.g., birth certificate, marriage certificate), and status updates are stored to enable real-time tracking and notifications.

How We Use Your Information

We use collected information to:

1. Process and track your PSA appointment status in real time;
2. Send email or SMS notifications regarding appointment confirmations, rescheduling, or status changes;
3. Improve website functionality, user experience, and service reliability;
4. Comply with applicable laws, regulations, and lawful requests from government authorities;
5. Prevent fraud, unauthorized access, and abuse of our systems.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• PSA (Philippine Statistics Authority): As the official government agency, PSA receives appointment and verification data necessary for service fulfillment and record-keeping.
• Service Providers: Trusted third-party vendors (e.g., cloud hosting, SMS gateways, analytics platforms) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request, we may disclose information to protect our rights, safety, or the safety of others.

Data Security

We implement industry-standard security measures—including encryption (TLS 1.2+), secure authentication, regular vulnerability assessments, and access controls—to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we continuously monitor and enhance our protections.

Your Rights and Choices

You may:

• Access, correct, or request deletion of your personal data by contacting us at support@psaonlineappointment.com;
• Opt out of non-essential marketing communications (note: transactional and appointment-related notifications remain active for service continuity);
• Withdraw consent where processing is based on consent—though this may affect your ability to use certain features.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning users, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies required for appointment tracking and security cannot be disabled without impacting core functionality.

Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated “Last updated” date. Continued use of the site after changes constitutes acceptance of the updated terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at Contact Us or email support@psaonlineappointment.com.

For more information about our practices, please review our Terms & Conditions, Disclaimer, and About Us pages.